Shipping and Returns
Shipping Cost for all items worldwide is 20% from total cost of goods or $4 minimum.
We ship our products via:
- Israel Air Post – Delivery time is 7- 21 business days.
It is regular Air Post and most orders are be sent that way.
- Registered Air Post
For each Registered Mail we are sending,we are receiving from the Postal Office authorities a sign receipt with a ref. mail number.In case of lost package we will apply the Postal Office Authorities for details and check up.
- EMS - Air Express – Delivery time is 3-4 days.
We send orders via EMS upon a customer request (for an additional fee of $20).
Please note that we ship from Israel to overseas and delays might occure – we thank you in advance for your patience and understanding.
Returns Policy
- You may return an item sold by Israel military.com within 14 days of delivery for a full refund (not including postage).
- You may exchange an item for a bigger or smaller size. In such a case the shipping cost for the returned goods will be covered by the customer.
- In case you received a damaged or defective item – you may return it for a replacement.
- In case you received a wrong item – ship it back and we will replace it for you.
- In case you want to cancel your order before your order was processed or shipped – let us know and we will cancel your order and will refund your account.
- In case you want to change any detail of your order before it was shipped – let us know via e-mail or by phone.
- In case we don’t have part of your order in stock – we wouldn’t want you to wait and will send you your order in two parts. You will not be charged for shipping cost for the second shipment.
- In case you didn’t receive your order at all – we will ask you to wait 30 days (in order to give a chance to the Mail Authorities). After 30 days let us know again.
- In case you need further assistance or answers – please contact us via e-mail – israelshops@gmail.com